We're here to help.

Is Tafakkari a replacement for therapy?

No. Tafakkari is a journaling and self-reflection tool designed to support — never replace — professional mental-health care. The prompts and reflections you'll see are educational and reflective; they are not medical advice, diagnosis, or treatment. If you're in distress or considering self-harm, please use the crisis resources below.

How is my data protected?

All entries are encrypted at rest with AES-256-GCM on our servers, and all traffic uses TLS 1.3. We don't sell your data, don't share it with advertisers, and there are no third-party trackers in the app.

If you enable Zero-Knowledge mode, an additional encryption layer is applied on your device before anything reaches our servers — meaning even we can't read your entries. See the Privacy Policy for details.

I forgot my PIN. How do I get back in?

If you've forgotten your local PIN, sign out (from the lock screen there's a small "Sign out" option), then sign back in with your email and password. You'll be asked to set a new PIN. Your entries are tied to your account, not the PIN, so nothing is lost.

Can I export my journal entries?

Yes. Go to Profile → Export your data and you'll receive a PDF or JSON export of every entry, mood log, and intention. We don't believe in lock-in — your reflections are yours.

How do I delete my account?

Go to Profile → Account → Delete account. We immediately remove your data from active databases and complete a full secure wipe within 30 days. This is permanent and cannot be undone.

What happens to the loops I write in the Loop Breaker?

Every loop you complete is automatically deleted 7 days after your last touch. The whole point of the Loop Breaker is to put a thought down — so the app doesn't hoard it either. You can also delete any loop immediately from Profile → My loops. After deletion, only an anonymous daily count remains (used for the free tier's daily cap — never your words).

Does the therapist share link cost anything?

No. You can generate as many revocable read-only links as you like at no charge. Each link expires automatically after 30 days, and you can revoke any link at any time from Profile → Therapist links.

Which devices does Tafakkari work on?

Tafakkari is available on iOS (iPhone, iPad) and Android phones. A web version may follow later — your account works seamlessly across devices.

I have feedback or a feature request.

We'd love to hear it. Email support@tafakkari.com with the subject line "Feedback" or "Feature idea" and a real human will read it. We can't always build everything, but every message shapes where we go.